The Party Octopus Guarantee.

What the guarantee covers

It covers the service we deliver on the day of your event: our presentation and setup, our conduct and hosting throughout the hire period, and the delivery of the media and keepsakes included in the collection you booked.

How to claim

Tell us on the night. Raise it with a member of our team while we are still with you - most things can be put right there and then, and we would always rather fix a problem than refund one. Raising it on the night is what makes a claim valid.

If it cannot be resolved there, email bookings@party-octopus.co.uk within 14 days of your event, setting out what fell short. We will respond within 48 hours.

Something raised for the first time after your event cannot be claimed for under this guarantee, because we were never given the chance to fix it. It does not affect your legal rights, and we will always want to hear it.

What you receive

A full refund of the fee paid to Party Octopus Ltd for the collection booked, including any deposit or booking fee.

The guarantee covers our fee only. It does not extend to costs paid to other suppliers, to your venue, or to any other losses arising from your event.

What the guarantee does not cover

• Circumstances outside our reasonable control on the day - including restrictions imposed by the venue, loss of power or access, or extreme weather affecting an outdoor setup.
• Situations where we are prevented from delivering the agreed service by the venue, by you, or by the conduct of guests.
• Changes made on the day to timings, location or guest numbers that materially alter what was agreed in advance.
• Dissatisfaction with anything not supplied by Party Octopus Ltd.

Other conditions

• The guarantee applies once per booking and is not transferable.
• It applies to the person or organisation named on the booking.
• We may ask for reasonable detail about what fell short, so that we can understand it and put it right for future couples.

If you need to cancel or move your date

Plans change. We would always rather move your booking than lose it, so in every case below the first option we will offer you is to put what you have paid towards another date.

Moving your date

If you move your event and we are free on the new date, there is no charge. Everything you have paid carries over. If we are already booked that day, we will tell you straight away and treat it as a cancellation under the terms below, so you are never left paying for a date we cannot work.

If you cancel

Tell us in writing at bookings@party-octopus.co.uk. What you get back depends on how much notice we have, because the closer we get to your date, the less chance we have of filling it:

• 12 months or more before your event - everything you have paid is refunded, less a £75 administration fee.
• 6 to 12 months before - 50% of everything you have paid is refunded.
• Less than 6 months before - what you have paid is held as credit towards a future booking with us rather than refunded.

Credit from a cancelled booking is valid for 18 months from your original event date, subject to our availability, and can be used for any event, not only a wedding.

If we cancel

If we are ever unable to attend and cannot arrange cover you are happy with, you receive a full refund of everything you have paid us, whatever the notice. That is not conditional on when it happens or why.

Your statutory rights

This guarantee sits alongside your legal rights as a consumer under UK law. It does not replace or limit them.

Party Octopus Ltd · Last updated September 2026